Customer Service Courses


customer service

Customer service is one of the most important aspects of any organisation. If you look after your customers and deliver a great service then you will increase customer loyalty and boost growth. My Development Zone has a large number of online courses aimed at helping you and your people to deliver a more effective customer journey and these include:


  • Communication skills
  • Communicating with integrity
  • Communication in challenging circumstances
  • Conversation
  • Face to face enquiries
  • Answering the telephone
  • Handling minor complaints
  • Customers and their expectations
  • Dealing with difficult customers
  • Dealing with difficult telephone calls
  • Dealing with verbal abuse on the telephone
  • Improving customer service
  • Non verbal communication
  • Active listening
  • Introduction to quality
  • Quality standards
  • Vulnerable customers
  • Workplace professionalism


My Development Zone includes over 475 online courses designed to help you and your organisation grow. An annual licence costs only £60 per year, which provides access to every course. A licence also enables you to build your own online learning courses on the system, meaning that you can create your own customer service inductions and pathways at no extra cost. Successful completion of every course leads to a digital badge reward to evidence completion.

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